Wednesday , July 28 2021

Zello user manual for iPhone – Zello support

Updated 22 September 2018 (v4.10)

We try to make Zello as intuitive as possible, so no instructions are required to use it, but for those of you who like to read the "how-to" manuals, this user guide is a great way to learn about the functionality of Zello. These instructions apply to iPhone, iPod Touch and iPad devices with iOS 8 and higher.

This user guide is divided into 2 sections. Click on any activity to go to that section:



  • Adding existing channels
  • Speaking in a channel
  • Using Solo mode
  • Silencing a channel
  • Creating a channel
  • Invite more contacts and share your channel
  • Change the channel settings
  • Adding channel administrators, mods and management of subscribers
  • Manage lists for blocked, disabled, trusted users, administrators and mods
  • Sending messages, images, location and alerts on channels
  • View the channel history / conversation, share and delete messages
  • Talking to all channel administrators and mods
  • Sending alerts on the channel
  • Receiving alerts on channels

If you want to use Zello only for individual or group conversations in small groups of friends, family or people you know, just read SECTION 1.

If you want to talk with large groups of people you may not know, in private or in public, using our Channels feature, see also SECTION 2.

You'll see these icons used throughout the app. This legend explains the meaning of each icon:

Installation of Zello

To install Zello, go to the iTunes App Store on your iPhone, iPod or iPad and search for Zello. Touch the "Download" icon. Tap OPEN to open the Zello app. After installation, the Zello "Z" badge appears on the home screen. You can tap the badge to start Zello.

You are enjoying live conversations!

You can use Zello to communicate with other users who have installed Zello on iPhone, iPod Touch, iPad, Android, Blackberry, Windows Phone or Windows PC.

Create a new account

If this is your first time using Zello, follow these steps to create a new Zello account:


From the "Welcome to Zello" screen:

  1. Tap subscribe
  2. Enter the desired user name, password, e-mail address and phone number. User names must be at least 5 characters and unique. Please note that a the username can not be changed later. Your email and phone number will be kept private and we will not send you email or phone. The email is used to retrieve user names and reset passwords. In addition, your contacts can search for you using your email or phone number.
  3. Tap Subscribe.

Your account has been created and you're ready to start talking or continue adding information to your account profile. If you'd like to complete the details of your account profile later, tap Skip this, I'll do it later.

Access to an existing account

If you've created a Zello account on another device or platform, touch Access in the "Welcome to Zello" screen and follow the instructions to access.

NOTE: If you use ZelloWork and not the free app, tap "ZelloWork". Consult the user guides on ZelloWork support.

If you forgot your password or username, proceed as follows:


From the "Welcome to Zello" screen:

  1. Touch blue Forgot? request
  2. Enter the email associated with your Zello account. You will receive an email with the instructions and your Zello username
  3. Go to your email app to search for Zello e-mails. Also, check your junk or spam folders
  4. Click on the link in the email to reset your password
  5. Enter the new password twice.

You are now set up with your new password.

Access to the main menu screen

The main menu screen is Central Zello. You can access and manage all the options in Zello from the main menu. The menu icon is represented by 3 horizontal lines. Touch the icon to go to the main menu from any screen. You can also use your finger to scroll through the Zello screens. For example, scroll the screen to go to and from the main menu to a & # 39; other Zello home screen. The recent screens visited are displayed in the rightmost column. Tap on any to return to that screen. To touch speaker to adjust the volume and the audio output device.


Make an Echo sound test

Tap Contacts from the main menu. From here you can add contacts or touch echo take a sound test.

Take this sound test to confirm that others will hear you. Touch the called contact echo and then press and hold the large conversation orange button until the circle turns solid red, indicating that you are transmitting. Say something, sing a song or tell a story. Release the talk button to play back what you've just recorded. The circle will be solid green during playback. If you can not hear anything, check that the microphone is switched on and that it has reached a comfortable volume. Also, make sure you have granted Zello access to the microphone in the phone settings.


Change account profile settings

Do you want to make changes to the profile of your user account? In the main menu, tap your avatar (profile picture) in the upper left corner to open the account profile.


Touch anywhere inside the frame to view the camera icon to add, edit or delete the profile picture. You can create an alias name to display in place of your username by filling in the First name field. The alias can be changed at any time. Fill in the other fields as desired or record an audio presentation for yourself.

Add contacts

Now add contacts to fill in your Contact page. Click the "+"icon in the lower right corner of the screen to add a contact.


You have three ways to add a contact.


  1. Search for the Zello contact. Search for current users with their username, e-mail address or Zello phone number.
  2. Contacts.
  3. Scan the QR code.

Looking for contacts

Enter a username, a & # 39; e-mail or a Zello phone number in the search bar and tap Search button. If the user is not found, you can send an email or SMS invitation:


If the user has a Zello account, it will appear in the search results. Touch the username and the account profile of the contact is displayed. Tap insert at the top right of the contact's account profile. Zello will then send a request for connection to the user.

Use the Address Book to add contacts

You can also use your address book to add contacts:

  1. From the main menu, select Contacts
  2. Select "+"to add a contact
  3. Tap Address Book to access your contacts
  4. Select the contacts you want to invite or add to your Contacts list
  5. Tap Done in the upper right corner.

For contacts that do not have a recognized Zello account, an e-mail message appears with all the information compiled for you. Change the email address if you want and then tap To send to send an e-mail invitation.

For contacts with Zello accounts, Zello sends a connection request. As soon as they go online, they will see a contact request at the top of the contact list marked with a gray circle with a question mark and the "Request for authorization" alert. When selected, the contact will be presented with options to "To accept"decline"Not now", or permanently "To block" your connection request. If they accept the request, they will appear in the list of contacts with the status Available or Busy.

Scan a QR code to add contacts

Scanning another user's QR code is the fastest way to add contacts:

  1. From the main menu, select Contacts
  2. Select "+"to add a contact
  3. To select Scan the QR code
  4. Focus the scanner on the QR code of the contact you want to add up to focus and voila !, the contact will be added.

Deleting a contact

TO delete a contact:

  1. From the main menu screen, select Contacts
  2. Tap change in the upper right corner of the Contacts screen.
  3. Touch the Delete red icon to the left of the contact and touch the red Delete button. When finished, tap Done.

Contact users

When your contacts appear as Available online (solid green circle), you can contact them. Touch the username, then hold down the conversation button until it changes from orange to solid red to talk. Release the button when you're done talking. The conversation button circle turns solid green when the contact responds. If the person is available, you should receive an answer as soon as possible.

When someone is busy (solid orange circle), Zello sends text to them and vibrates the notification and saves the message in their Recents and History for later listening. If a contact shows Standby (empty green circle), it means that the user does not have the app running or that the connection has been lost, but it is still possible to send messages offline to the user. As soon as the user is back in Available status, all the lost messages are played automatically.

Sending images, texts, call alerts and location

You can send images, text messages, call alerts (with permanent audio alerts) or share your current location with other contacts from the dialogue screen and / or History screen.


From the dialogue screen, send images by touching the camera icon or send call alerts by touching the bell icon.

To send texts, images, locations or call alerts from the history, tap the History icon (white chat bubble) in the upper right corner of the conversation screen. Icons will be displayed to send an image, location or call waiting to the left of the text field below.

Change your status

When your state is Available, all incoming messages are played back in real time unless you change your status.

If you do not want to be disturbed, set your status to Busy to mute audio and save your messages to Recent. You will continue to receive text and vibrate alerts for incoming messages while in busy state. Touch open Recent in the main menu to view the red message counters next to the channels or to the contacts with unsaved messages. Tap the channel or contact History to play the messages.

When you are in disconnected state, Zello does not receive or save new messages. It keeps the messages you already had before going offline. Also, when you initially go offline, other users see you Break time mode, and can still send you offline messages for up to a week. If you do not use Zello for a week or more, it will automatically change your status to Offline.

Solo the status allows you to listen / speak with a contact or channel while you turn off conversations from other contacts and channels. You can access Recent or History and repeat the missed conversations later.

To change your status, touch State from the main menu and select your new status. You can also change your status directly on the contact's dialogue screen, going from one status to the other at the bottom.

Listening to new messages

If you've lost your messages, you'll see the number of messages lost in red Recent.

Here are the steps to listen to the messages:

  1. From the main menu, tap Recent
  2. Touch the name of a channel or contact
  3. Touch the History icon (white chat bubble) in the upper right corner
  4. Tap the first message to play it and all the following messages.

The message is played back and scrolls to the next message, unless it touches the Pause icon. You can accelerate playback with the 1.25x or 1.5x speed settings.

Manage option settings

The settings of the changed account are less frequently found in Options in the main menu. The available options are briefly described below:

  • Audio: Control audio settings, Bluetooth, recording and playback amplifiers, microphone enhancement
  • Warning / vibration tones: Check for audio, vibrating and text alerts and notifications. You can customize the audio alerts from here
  • History: Delete and manage the history for audio messages, images and texts for the current account or all the history on the device. Please note that users' messages, images and texts are not stored on Zello servers and only on user devices. Once deleted, they can not be recovered
  • Press to speak: Check where the talk button is activated: on the phone, on the headset or on the remote Bluetooth device. It also allows you to switch between Toggle or Push-and-hold mode
  • restrictions: Enables parental control by creating a 4-digit access code that is required to access certain features. This prevents children from inviting or accessing unauthorized contacts and channels or creating / editing accounts and channels
  • Themes: Select between 3 themes, Classic light, dark or camo
  • Support: Contains the current version, advanced network settings and allows sending of problem reports.

Creating private group conversations

You can create group conversations on the fly for quick and private conversations between selected Zello contacts. Only group members can invite other participants. No profile or password is required in group conversations. Members can leave and delete the group at any time or rename the group. To create a group conversation:

  1. From the main menu, tap Recent
  2. Tap "+ " icon in the lower right corner to start adding members from your Contact List
  3. Tap Home to create the group and start talking
  4. To add participants, touch the drop-down menu on the conversation screen.

Groups are only accessible from Recent. To delete a group, scroll the group name to the left and touch Delete.

You can use Zello to speak privately with your friends and family with group conversations as described above, or enter one of the many public or private Zello channels. The channels are live discussion forums created and moderated by other users of Zello. There are tens of thousands of Zello channels to choose from. But if you can not find a channel that interests you to join, create one of your own!

Adding existing channels

You can add existing channels by searching by name, keywords, selecting channels from trend lists or scanning the channel's QR code as described below:

Search for channels to add

You can talk to people from all over the world or locally, in groups up to 3500, joining an existing channel. Follow these steps to find and participate in a channel that interests you.

From the main menu, select channels


  1. Tap "+"in the lower right corner
  2. Tap Find a channel
  3. Type the keywords or the name of a channel in the Search and tap field Search
  4. Select the channel (s) you are interested in adding
  5. On the channel profile screen, touch insert in the upper right corner to add the channel to your channel list
  6. The channel conversation screen appears, where you can connect to the channel and start talking.

Use the trend lists to add channels

Trend lists show the most active channels on Zello at any time. If you want to get into an active conversation, this is the easiest way to find those channels. You can select the channels to be added from two trend lists: Filtered or All. The filtered list shows curated channels that have been pre-approved by Zello for a general audience. The All list contains filtered channels plus all other channels, including those not reviewed by Zello and explicit 18+ channels with adult and language topics that some may find offensive.

  1. From the main menu, select channels
  2. To select Trendy channels
  3. Tap the channel's power-on icon on the far right to hear and preview the activity
  4. If you want to add the channel to the channel list, tap the channel name
  5. Tap insert in the upper right corner.


Adding a channel by scanning its QR code

The fastest way to add a channel is to scan the QR code of the channel, which is located at the bottom right of the channel profile image. Once viewed, Zello users next to you can add your channel by going to their channel screen:

  1. From the main menu, select channels
  2. Tap "+"in the lower right corner
  3. To select Scan the QR code
  4. Focus the green square directly on the QR code to add the channel.

You can also send the QR code by taking a screenshot or printing it so that remote Zello users can scan it.


Speaking in a channel

To speak in the channel, tap the channel name from the Channels list. Make sure you are connected (the power icon is blue), then press and hold the talk button until you turn red to speak. Release when you're done talking. As long as no one else is trying to speak, you can talk without interruption. If others are trying to speak, the talk time before the interruption is set by the owner in the channel profile (from 1 second to 10 minutes). Do not press the talk key quickly without speaking or you will receive an error message stating that too many empty messages have been sent.


Using Solo mode

When connected to multiple channels, you will hear every conversation for all active channels. This can become very confusing if messages from multiple channels are transmitted at the same time. To listen and talk in a channel without interruptions, perform the following steps.

  1. Tap the channel name in the channel list. The dialog screen will be displayed
  2. At the bottom, activate the status until you see blue Solo state
  3. You can also go to the main menu and change the State alone from there.

Silencing a channel

You can also selectively select the channel sound from the conversation screen by tapping the gray drop-down arrow to the right of the channel profile image.


Messages from disabled channels will be stored in Recent and History.

Creating a channel

You can create your own channel to discuss interests, activities or anything (as long as you follow the community guidelines). Follow these steps to create your channel. Once created, you become the "owner" of the channel. Users who subscribe to the channel are your "subscribers". There is no limit to the number of subscribers per channel, but only 3500 can be connected at the same time.

  1. From the main menu, select channels
  2. Tap "+"sign in the lower right corner
  3. Tap Create channel

Fill in the fields and select the settings for your channel profile. All settings can be changed at any time by the owner. A subset of settings can be changed by administrators. The key settings are described below:

  • First name: Enter a name for the channel (required)
  • Description: Enter a description of the channel. If you want to make it easier for people to find your channel and stay on topic, make sure the description explains the channel's topic and includes related keywords
  • Premium Channel: Indicates whether the channel will be a paid premium channel
  • Voice introduction: Add a voice introduction for new subscribers to listen to
  • Channel alerts: Activate / deactivate channel alerts for subscribers
  • Gender: This is yours type of channel. This setting is important, as it determines how your channel will be public or private. These are the types of channels: Anyone can talk (open to public,), Listen only (type of transmission), Zelect, is Zelect +. Only "trusted" users can speak in Zelect-type channels, but new users can listen to them. Only trusted users can listen and talk in Zelect + channels. Users are made "trustworthy" by administrators and channel mods. For more information on channel types, see Types of channels FAQ
  • 18+: You can mark your channel as 18+ (content not suitable for children). Over 18 channels will not be displayed filtered trending
  • Show in trend: This will show your channel on one of the two public trend lists: filtered (general public) o All (general public and explicit or 18+). Turn off this setting if you want your channel to be kept private. Read more Trendy channels
  • Allow the vote: Allow subscribers to vote thumbs up or down for other users' messages
  • Request a & # 39; verified email: Activate this option for more security and verification of the enrolled
  • Request a verified phone number: Activate this option for more security and verification of the enrolled
  • Request password: Activate this option for more privacy, so that unauthorized users can not participate or listen

Fill in the other settings as needed. Not all fields are required and fields can be changed at a later time.

Happy with your channel settings? Tap To save in the upper right corner and start by inviting contacts to your new channel.


Invite more contacts and share your channel

To invite existing Zello contacts or share a channel with non-Zello users:

  1. From the channel conversation screen, select History (white speech)
  2. To select users At bottom
  3. Tap To invite or To share bottom button.

There is also a QR code located in the lower right corner of the channel profile image that can be sent to other Zello users and scanned to enter the channel.

Change the channel settings

Do you want to make changes to your channel? There are two ways to open the channel profile and edit it. You must be the owner to change all channel settings. Administrators have limited access to edit the channel image, description and assign or delete mods.

  • From the main menu, select channels and then tap the channel's avatar (profile picture) to open and edit the channel profile
  • From the channel conversation screen, tap History (white chat bubble), and then select Profile down to open and edit the channel profile

Adding administrators and channel mods and managing subscribers

A well-moderated channel attracts more subscribers. Owners can assign administrators and mods to help moderate channel activity by removing disruptive users and pre-filtering users in Zelect and Zelect + type channels.

  1. From the main menu, select channels and then tap the channel name.
  2. From the channel conversation screen, tap the History icon (white chat bubble) in the upper right corner. To select users down. Only users online and connected to the channel are displayed
  3. Touch the avatar of the user you want to manage. The profile of the user account will be displayed
  4. You will see a list of options to choose from.

Mods can silence, prohibit communication, block, trust and bounce disturbing users, while administrators can also create / remove mods and change the image and description of the channel. Channel owners have the highest authority and can change any setting or add and remove mods and administrators.


Manage lists of blocked, disabled, trusted users, administrators and administrators

To see and manage users in these lists, go to the channel Profile screen and scroll to the bottom. You can also delete the channel from here. You must be an owner, a mod or an administrator to see these options.


Sending messages, images, location and alerts on channels

NOTE: The owner must first activate these options from the channel profile settings. They are disabled by default.

  1. In the channel dialog screen, touch the History icon in the upper right corner
  2. At the bottom of the History screen, to the left of the text field, there are icons to share images, share the location and send a channel alert.

View channel history, share and delete messages

To view and listen to the channel history / conversations:

  1. In the channel dialog screen, touch the History icon in the upper right corner
  2. The list of all received messages, texts and images sent is displayed, with the most recent ones at the bottom. By selecting a message, all the following messages will be played automatically, unless you touch Pause. You can also speed up playback with 1,25x or 1,5x speed settings
  3. To share or delete a message, touch the More options (3 points) icon to the right of the text field below. More information on the message sharing function here.


Touch both Share voice messages or Delete messages. You can share up to 20 messages at a time. Deleted messages can not be recovered once removed.

Talking to all channel administrators and mods

If you are the owner, administrator or mod of a channel, you can talk to other administrators and moderators without users listening. Touch the gray down arrow from the channel conversation screen. Then select Moderators.

Sending alerts on the channel

Channel alerts can be sent by the owner and administrators to subscribers who have chosen to receive them. Channel alerts can be used to inform subscribers of current or upcoming events on the channel:

  1. From the channel conversation screen, tap Channel Alert (bell icon)
  2. Select who you want to send the alert to
  3. Type the warning message and touch To send.

NOTE: Only subscribers who have chosen to receive channel alerts will receive them.

Receiving alerts on channels

To maintain privacy, subscribers must choose to receive alerts on the channel. To join, users should:

  1. Go to the channel dialogue screen, select the History icon in the upper right corner
  2. To select Profile down
  3. To select Alerts on the channels
  4. Select from 1 of the 4 settings to specify when to receive channel alerts: None, when In the canal, when In Zello, or Always

This quick guide should kick off your Zello experience. When you're ready to learn more and discover more features, check out our support site

If you still have questions about the free app, you can also send us an email to [email protected]

If you are interested in using ZelloWork, our paid subscription service for businesses, send an e-mail to [email protected]

Thank you for using Zello!

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